Shipping policy

Last updated: September 13, 2026

Delivery at a glance

We ship only within the United States, with free standard shipping and no minimum order. Order handling takes 1-2 business days. Transit takes an estimated 2-4 business days after dispatch, for an estimated total of 3-6 business days. Business days are Monday through Friday, excluding U.S. federal holidays.

Where we ship

Our delivery service is for addresses in the 50 United States and the District of Columbia. We do not offer international shipping. For U.S. territories, military addresses, or an address with special delivery restrictions, contact us before ordering so we can confirm whether delivery is available; do not assume those services are included.

Shipping cost

Standard shipping is free, with no minimum purchase. Applicable sales tax, if any, is shown at checkout before payment. We will not request an undisclosed standard-shipping charge after you place an order.

Handling: 1-2 business days

We prepare and dispatch orders within 1-2 business days after the order is placed and payment is confirmed. Orders received on weekends or U.S. federal holidays begin processing on the next business day. If payment or address information requires clarification, we will contact you rather than silently extending the delivery commitment.

Transit: 2-4 business days

After dispatch, estimated carrier transit is 2-4 business days. Handling and transit are separate, making the usual estimated order-to-delivery time 3-6 business days. Business days mean Monday through Friday, excluding U.S. federal holidays. Delivery estimates are not a promise that every carrier will deliver on a particular date.

Tracking and delivery issues

We send shipment information to the email address provided with your order, including tracking when available. Tracking may take time to show the first carrier scan. Contact support@bettyclaw.com if an order is late, tracking stops updating, or a parcel is marked delivered but you cannot locate it. We will investigate and provide an appropriate resolution; we do not automatically transfer all risk to you merely because a carrier records a delivery.

Delays and your choices

If we cannot meet our promised shipping time, we will notify you, give a revised estimate where available, and offer the choice to accept the delay or cancel for a prompt refund as required by the FTC Mail, Internet, or Telephone Order Merchandise Rule and other applicable law. We will not substitute indefinite delay for your cancellation rights. Severe weather or carrier disruption may affect transit; we will assist with affected orders and preserve applicable refund rights.

Address corrections

Check your delivery details before placing an order. Contact us promptly with corrections. We cannot guarantee a change after dispatch, but we will help investigate available options. If a parcel is returned as undeliverable, we will contact you about a refund or another arrangement rather than automatically withholding the purchase price.

Returns

Return shipping is also paid by us. Please email for a prepaid label and the return destination. See our Refund Policy for the 30-calendar-day request window, eligibility, and refund-arrival deadline.

Shipping support

Bettyclaw
Website: bettyclaw.com
Email: support@bettyclaw.com
Phone: +1 859-488-8657
Business correspondence address: 150 W Lowry Ln, Lexington, KY 40503, United States

This is our contact address, not an instruction to send a return. Please email us before returning an item. We will provide a prepaid return label and the correct return address. Walk-in service is not offered through this contact listing.