Refund Policy

Last updated: September 13, 2026

Our return commitment

Request a return within 30 calendar days after delivery. We accept unused items and items that arrived damaged, defective, or incorrect. We pay return shipping and do not charge a restocking fee. We do not offer exchanges. Refunds are to be credited to your original payment method within 10 calendar days after we receive the returned goods.

The 30-day return window

Contact support@bettyclaw.com within 30 calendar days of delivery to request a return. Include your order number, the item you wish to return, and a short explanation. The deadline is for contacting us; an eligible request does not become late while you wait for our reply or return label. We will provide reasonable instructions for sending the item back.

Eligible items

For a change-of-mind return, the item must be unused and undamaged, with its included parts and accessories. Keep the original packaging where reasonably possible, but a missing box does not remove rights for a defective, damaged, or incorrectly supplied item. Opening an item as reasonably necessary to inspect it or discover a fault does not disqualify a merchant-error or defect claim.

Items damaged through misuse, modification, or ordinary wear are not covered by our voluntary change-of-mind policy. Nothing in this policy limits a warranty or remedy required by law. For personal-care items, used items are not eligible for a change-of-mind return; this does not exclude defective, damaged, or incorrectly supplied goods.

Free returns: contact us first

We pay return shipping for all returns accepted under this policy, including eligible change-of-mind returns. We will email a prepaid label and return instructions. There is no restocking fee. Please do not send goods to our correspondence address or purchase your own postage before contacting us; the label identifies the correct destination. If our label cannot be used, contact us so we can arrange a no-cost alternative.

Damaged, defective, incorrect, or missing goods

Email us when you discover a problem. Describe what happened and provide photographs if reasonably available and helpful; photographs are not an absolute condition of every claim. We will work with you to resolve the issue, including a merchant-paid return and refund where appropriate. A parcel marked delivered but not received will be investigated with the carrier; a delivery scan alone does not automatically end our responsibility. Statutory remedies remain available even if a problem is discovered outside the voluntary 30-day window.

Refund amount and arrival time

For an accepted return, we refund the price paid for the returned item and its applicable sales tax to the original payment method. We do not deduct an outbound shipping charge from your refund because standard shipping is free.

The refund must be credited to your original payment method within 10 calendar days after we receive your returned goods. We initiate the refund promptly so payment processing fits within that period. This is an arrival deadline, not a 10-day processing period followed by an additional bank waiting period. We email you when the refund has been issued. If the credit has not appeared by day 10, contact us immediately so we can trace and resolve it. If we agree that no return is necessary, the 10-calendar-day deadline runs from that agreement. Any shorter deadline required by law takes priority.

No exchanges

We do not offer exchanges, including exchanges for another size, color, or item. You may request an eligible return for a refund and place a separate order if you choose. A new purchase is not required to receive a refund.

Order cancellation and shipping delays

Email us as soon as possible if you need to cancel. If an order has not shipped, we will cancel it where possible and refund the amount paid promptly. If it has shipped, the return process applies. If we cannot ship within the promised time, we will notify you and obtain consent to a delay or provide a cancellation and prompt refund as required by law. You do not need to return an item that was never shipped to receive that refund.

Your legal rights

This policy adds to, and does not replace, non-waivable rights under applicable federal and state law. We do not require you to waive those rights to request assistance. Terms in effect when you placed the order govern that order unless a later change is more favorable to you or required by law.

Return support

Bettyclaw
Website: bettyclaw.com
Email: support@bettyclaw.com
Phone: +1 859-488-8657
Business correspondence address: 150 W Lowry Ln, Lexington, KY 40503, United States

This is our contact address, not an instruction to send a return. Please email us before returning an item. We will provide a prepaid return label and the correct return address. Walk-in service is not offered through this contact listing.